You’ve Got Qs, We’ve Got A’s
Products
What age is Pipa Skin Care made for?
Pipa is designed specifically for kids and tweens, typically ages 8–12, who are just starting their skincare journey.
Is Pipa safe for sensitive skin?
Yes! Every formula is dermatologist and pediatrician-approved, and free from harsh ingredients, hormone disruptors, synthetic fragrances, and other common irritants.
Are your products really different from adult skincare?
Yes. Adult products are often too strong for young skin. Pipa is formulated from the ground up for pre-teens—with simpler, safer ingredients that actually support their skin’s natural barrier.
Do you test on animals?
Never. Our products are cruelty-free, kid-safe, and always tested with dermatologists—not on animals.
What if my child doesn’t like it?
No problem! We offer a money-back guarantee. If your child doesn’t love using Pipa, we’ll make it right.
How do I know what products my child needs?
Start with our Start Young Bundle—a simple 3-step routine that covers the essentials. It’s the easiest way to introduce skincare without overwhelming them.
What makes Pipa a clean brand?
We never use parabens, sulfates, phthalates, or hormone disruptors—and we partner with CleanHub to help remove plastic waste from the ocean with every purchase.
Shipping
Where do you ship to?
Domestic
We ship anywhere within the U.S.
International
We now offer international shipping. We make it easy to choose the best rate and delivery options at checkout!
In addition, many countries charge customs and import fees that are paid by the customer at the time of delivery. It is up to the customer to understand local tax laws and pay for them.
Venezuela
We do not offer shipping to Venezuela, but we do have distribution in the country. If interested please contact via Whatsapp.
Spain
Unfortunately, we are unable to ship to Spain.
Currently, cosmetics and beauty products are all considered restricted commodities when importing into Spain. Imports of cosmetic products (including skincare) to Spain are prohibited, which includes shipments of cosmetics to individuals, if the required license from the Ministry of Health is not provided.
These shipments will be refused entry and returned to the country or territory of export if a license cannot be provided by the brand, and thus, we have restricted all beauty/cosmetic products from purchase at checkout to prevent unnecessary returns.
Can I change the delivery address once I place my order?
If you need to make a change please contact us and we will do our best to help!
Can I change the billing address for my order?
No, we are unable to change the billing address of your order once it is placed. If your order was confirmed, you should have nothing to worry about! As long as your shipping address is correct, you will be able to receive your order.